LISS Forms

Support Form

New Ticket?

Yes

Ticket #*

First Name*

Last Name*

Company*

E-mail*

Phone*

Subject*

Description

Issue Priority

Priority 1 (Urgent)

Priority 2 (High)

Priority 3 (Normal)

Priority 4 (Low)

Response Type

Standard Business Hours

Best-Effort After Hours

*** !!! *** Outside of Standard Business Hours (M-F 9A-5P EST excluding Holidays), Non-Critical (Priority 2|3|4) requests are typically responded to on the next business day. Please indicate if you would like a Best-Effort After Hours response to your ticket. Please note that after-hours charges may apply. *** !!! ***

Users Affected

*** !!! *** To obtain Emergency Business Down (Priority 1) support outside of Standard Business Hours (M-F 9A-5P EST excluding Holidays), please be sure to contact the HelpDesk via phone at 516.417.5511. After-hours charges may apply. *** !!! ***

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Required*
To make sure your request is prioritized correctly, LISS has established service request severity definitions.

Priority 1 (Urgent) – System down/critical operations impact; urgent assistance required.
Priority 2 (High) – System degraded/significant operations impact; priority assistance required.
Priority 3 (Normal) – System impaired/minimal operations impact; normal assistance required.
Priority 4 (Low) – No operations impact; assistance/information requested.