Required*
To make sure your request is prioritized correctly, LISS has established service request severity definitions.

• Priority 1 (Urgent) – System down/critical operations impact; urgent assistance required.
• Priority 2 (High) – System degraded/significant operations impact; priority assistance required.
• Priority 3 (Normal) – System impaired/minimal operations impact; normal assistance required.
• Priority 4 (Low) – No operations impact; assistance/information requested.