Required*

*** !!! *** Outside of Standard Business Hours (M-F 9A-5P EST excluding Holidays), Non-Critical (Priority 2|3|4) requests are typically responded to on the next business day. Please indicate if you would like a Best-Effort After Hours response to your ticket. Please note that after-hours charges may apply. *** !!! ***

*** !!! *** To obtain Emergency Business Down (Priority 1) support outside of Standard Business Hours (M-F 9A-5P EST excluding Holidays), please be sure to contact the HelpDesk via phone at 516.417.5511. After-hours charges may apply. *** !!! ***

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To make sure your request is prioritized correctly, LISS has established service request severity definitions.

  • Priority 1 (Urgent) – System down/critical operations impact; urgent assistance required.
  • Priority 2 (High) – System degraded/significant operations impact; priority assistance required.
  • Priority 3 (Normal) – System impaired/minimal operations impact; normal assistance required.
  • Priority 4 (Low) – No operations impact; assistance/information requested.